Depending on your location and availabilities of the installation team, our new customer connection shall be activated within 3 to 7 business days after payment has been received.
Note: If you an existing Ezecom customer and your phone number is connected to your account, If not, please go to https://ezecom.com.kh and register.
Using the login and password you can log in to a single personal account.
If not, then:
Step 1: Go to the nearest Ezecom Branch and register your phone number with your account.
Step 2: On the home page of https://ezecom.com.kh click on the “Register” button and use the registration code sent via OTP to your phone to go through the registration procedure.
If you do not remember your login or password, use the account recovery functionality “forgot password” under Login section
For individual, personal account, you need to present a valid ID and / or passport.
For Organization/business, please bring copies of registration documents and VAT certificate.
Our fibre internet and network infrastructures cover all cities and provinces throughout the Kingdom of Cambodia.
A single personal account is a personal section of Ezecom clients, through which subscribers can get:
Slow Internet access can be the result of several factors, for example:
Make sure you are in a good WiFi coverage area during this internet speed test performance
Internet connection isn’t working are caused by 2 issues, you can identify it by checking on the Ezecom (Huawei) Modem as instructed below:
Solution: Contact Ezecom Contact Centre (24/7) Support: 085 888 181
When your internet is slow or not working smoothly, it can be caused by modem stuck, and there are several ways you can identify it, as below:
Solution: Try rebooting the modem at least twice a day to make the internet connectivity run smoothly, and if the connection is still down after rebooting, please contact Ezecom Contact Centre (24/7) Support: 085 888 181 so we can arrange our technical team to assist on site (re-configure / change new
Make sure you are in a good Wi-Fi coverage area during this internet speed test performance
There are several ways you can identify router stuck, as below:
Solution: Contact Ezecom Contact Centre (24/7) Support: 085 888 181
When installing a wireless/WiFi access-point/router it is important to check below recommendations:
You can make your payment to Ezecom via several options below:
Account with late payment will be automatically suspended after 7 days, if you have a special agreement about Term of Payment; please contact your Sale Account Manager. EZECOM Billing reminder will send reminder and alert about late payment, and if you wish to have more than 7 days period to pay for the account, please consider deposit a 100% subscription deposit. The account will be automatically activated once the outstanding is paid off.
If you have a special request about delay payment, or detail about your grace period and term for delay payment, please contact us via billing@ezecom.com.kh and if you do not receive any notification, reminder or payment warning, please check and request a change on billing email.
Overpaid amount is transferred to your account in billing system, so we keep it for your next bill settlement. However, if you still want us to refund to you back, please contact to our Ezecom Contact Centre: 085 888 181
Your monthly invoice is that date of your account registration and service perform. Please visit our office to pay or make payment online to pay within 7 days of receiving invoice. We will send invoice to you every month via our billing system email. If you wish to get the original invoice, you may request to our Ezecom Contact Centre: 085 888 181
If you would like to update or make any changes on your account such as add/remove billing email, update phone number, change VAT address, change account name or subscription plan, etc, please contact us via billing@ezecom.com.kh or Ezecom Contact Centre (24/7): 085 888 181.
You may find Ezecom Bank Information as below:
Account Name: Ezecom Co., Ltd.
Account Number: 000049015
Swift Code: ABAAKHPP
Account Name: Ezecom Co., Ltd.
Account Number: 000030200024801
Swift Code: MBBEKHPP
Account Name: Ezecom Co., Ltd.
Account Number: 36000207777717
Swift Code: ACLBKHPP
Account Name: Ezecom Co., Ltd.
Account Number: 806032
Swift Code: TCABKHPP
You can check your IP against many search tools available for free online. For example:
https://www.spamhaus.org/lookup/
Here are recommendations to ensure delivery of your business email communication. Due to increasing problems with spam and malicious email developed by hackers attempting to exploit access to computer systems, today’s email server system are equipped with sophisticated tools and rules (sender policies) to counter malicious attacks. Occasionally, an email cannot be delivered to a recipient because the sender server does not meet the receiver’s sender policy framework (SPF). Here are the dos and don’ts.
Do:
Don’t:
EZECOM has multiple layers of SPAM filtering gateway, it prevents spam from leaving the network.
If the mails you are sending out look like spam, then they will be blocked by our SpamFilter.
Please contact IT Support team if you think your mails have been blocked by Ezecom SpamFilter.
You need to delist your IP from the blacklist using the following methods:
Self-Service Removal. There are a few blacklists with a self-service removal feature that lets you take your IP address off the list without much trouble. However, you’ll want to make sure you’ve resolved any issues before doing this. If you don’t and your IP address gets listed again, it won’t be easy to get it removed that next time.
Time-Based Removal. Most blacklists have a built-in, automatic process that removes lower-level listings (IP addresses that are light offenders) within a week or two. But if the IP address had sent spam more than once or send off a high volume of spam, the time period for being removed will be longer.
Many reasons might cause this issue:
Many people are mostly using laptop or smartphone to access their email. However, there are times when you need to quickly access your email on a temporary computer. For instance, your devices ran out of battery, and you forgot your charger. That’s when a webmail will be useful.Here is the link to access your email. http://webmail.ezecom.com.kh Once you have signed in to your webmail, you can also manage Autoreply, forwarding to another address and change password.
If you are using webmail to read and send emails following the URL http://webmail.ezecom.com.kh, ensure that your username (email address) and password are correct.
If you forgot your password, contact our Ezecom Contact Centre 085 888 181 and be sure to have your EZECOM customer ID details and your national ID card/international passport to verify your ownership of the account. If the email account is registered with your company, ensure relevant documents are present. The other way to resolve this issue is to contact our sales personnel assigned to your account directly.
There are several things you may need to do to protect your LAN from spam:
There are a few reasons that cause this:
First of all, you should check with your colleagues to see if they are experiencing the same issue or not. Most people from a user point of view would try to send a test email from their personal email to verify. This is not a bad approach because you can quickly receive a bounce message, which will include a clue to the problem why your address cannot be reached. A few things could lead to unreachable email:
Wrong address
Sender mail server doesn’t comply with recipient ISP or email hosting company. For example, sender server has low reputable rate or messages are blocked as spam.
Receiving email server is not reachable or not available
Find out more on Sender Policy Framework (openspf.org) and Domain Keys Identified Mail (dkim.org) for more information about how to improve your email delivery policies.
Follow this link to check the EZECOM email server status. Most web and email hosting companies provide backend login to cPanel and WHM interface as a good window to monitor and troubleshoot you email services.
Assuming that your colleagues are receiving emails, but you cannot, here are a few scenarios could lead to identifying the issues.
Wrong address
Your mailbox is full
Recipients’ email systems encounter issues including mail-client program like Outlook, Mail or Thunderbird has issue connecting to the server
Your email client program or Antivirus has moved or blocked an email from specific sender as a result of Spam filtering protection
To quickly proof above prediction of the problem, you could simply try to send a test email from your personal email to further escalate the troubleshooting steps to system administrator level.
Log into your webmail at webmail.ezecom.com.kh
To set Auto Forward:
To set Auto Reply:
You can know this by using a software tool to scan which device is accessing to port 25 continuously. Some examples of tools for this are Scanport, Wiresharkand Microtek.
Outlook 2003
Windows 8 Mail
Mac Mail
iPhone and iPad
Android
A phishing email is created to target a specific group of people with a malicious intention to gather information like username ID and password of a computer user, and escalate access to sensitive sites like online banking, email account, social media account and company’s internal system.
Being aware of such unethical intentions, one can predict a phishing email by looking for specific valid details often not included by the spammer. Credible information like your full name and account detail are usually revealed by your bank, organization or system providers in an email regarding the announcement or campaign. It is also important for you to always verify with the bank about such changes or action needed from your end.
Technically, you can have your devices protected by implementing endpoint security software like antivirus suite and email protection system. Last but not least, you should report such suspicious activity by forwarding the email to abuse@ezecom.com.kh for future investigations and contribution to fighting against cyber-fraud in Cambodia.
When the stakes are high, your sensitive information and business can be at risk because of targeted breach attempts. Understanding how your system is structured and its weaknesses will give you a good chance in protecting your system during inconvenient time.
Work with your IT personnel to keep a close watch on the system access logs. Ensure the access history is secured for future review and analysis. Contact our representatives once you have substantial information about the upstream attempts. Our technical team will be happy to assist you on specific cases. We also work closely with CamCERT (Cambodia Computer Emergency Response Team) to assist in incident response procedure.
ICT security threats are real so it is important to keep up with the latest information both at work and personally. Keep your devices, passwords safe and under control
Ensure your passwords are complex so that it’s not easy to guess. If you do have to write it down somewhere or share it with someone, you should be confident that they would not fall into the wrong hand.
Because you might have to keep many devices and login accounts, which also need renewing from time to time, using a password management tool might be necessary. Learn about Apple Keychain, KeePass, LastPass and Dashlane.
Get familiar with trusted sources when it comes to installing or accepting a new application onto your devices. Implement more layers of security by using Antivirus or Anti-malware protection system on your devices.
Learn more about information security through the news and how to counter measure against new cyber threads like system vulnerabilities, man-in-the-middle attacks and needs for system patches.
Most websites including login and sensitive information protect the transactions by using SSL (Secure Socket Layer) or HTTPS certificate to encrypt information between the users’ computers and server systems. Previously organizations use VPN (Virtual Private Network) to protect access to information using a public Internet. However, with the growing need for mobile workforce, the shift to HTTPS was adopted widely.
Unfortunately, a sophisticated hacker will try to go around the secure line by trying to perform a man-in-the-middle attack, usually at the network provider where you connect your wireless device to at the time. The hacker’s machine will operate a counterfeit self-signed certificate to confuse the user. Therefore, an up-to-date browser will alert the danger of potential threats by generating a certificate error message. You should contact your system administrator to report the incident for better analysis. Your system administrator might suggest a traditional VPN connection as an alternative solution.
Safe internet access for children is critical. Therefore, we highly recommend our customers to explore continuous education about how to avoid abusive content, exploitation, stolen identity, and other cyber-crimes. There are also technical solutions in order to protect your computer and devices from such potential issues listed below.
Ezecom has a better package with a competitive price; if you are interested, we will offer a free one month for 12 months payment in advance.
Please contact the Ezecom Hotline number; we will try our best to solve your issues as much as we can and as fast as possible. Hotline Number: 085 888 181
We want to provide you with a better service and quality, but if you still don’t like to move, please directly contact your current supplier for more info. Ezecom does not have enough right or authority to enclose with this process.
Your prepaid subscription fee is still valid and useable. When your balance reaches zero or runs out, you can make the payment to Ezecom online. More information on the price will be informed, and please visit our Ezecom Website or this link: https://ezecom.com.kh/personal/internet
Migrating from Opennet to Ezecom, there is no change at all, to your current package. You can continue to use the same internet services.
YES, please go to App Store or Play Store to download “Ezecom App “and enjoy the new app services to check your package, pay your bills, and chat with both agents to respond to your inquiries.
It is automatically transferred to Ezecom, and it will be refundable following the Ezecom Service term & condition of 12 months.
Your service is already in Ezecom systems. You don’t need to do anything. It’s seamless migration. We will sms you the new Ezecom CID for future reference.
For customers with new Ezecom’s CID, customers can make payment to Ezecom via Wing, ABA, ACLEDA or PAYGO, nearest Wing Agents, on Ezecom’s website: https://ezecom.com.kh/pay_my_bill and Ezecom’s APP on AppStore or Play Store: select Ezecom App to download.
For customers who have not received new Ezecom’s CID, customers can contact to 085 888 181 for your new Ezecom’s CID or make payment at counters at Ezecom’s branches and locations (including all former branches and locations of Opennet).
Ezecom team will arrange the schedule fix your connection; please get in touch with our hotline at 085 888 181.